Terms and conditions, Booking & Payment Disclaimer
Booking Confirmation
All bookings are subject to availability and are only confirmed once the required deposit or full payment has been received. A confirmation email or WhatsApp message will be sent once your booking has been successfully processed.
The exact meeting location and pickup instructions will be provided in your booking confirmation. Please ensure you are at the correct meeting point at the agreed time, as tours operate on a strict schedule.
Payment Policy
A deposit may be required to secure your booking.
Full payment must be made before the tour or transfer commences unless otherwise agreed in writing.
Payments can be made via bank transfer, card payment, or any other approved payment method.
Any bank charges or international transfer fees are the responsibility of the customer.
Cancellation & Refunds
Cancellations made 7 days or more before the scheduled service may qualify for a refund, less any applicable administration fees.
Cancellations made within 7 days of the scheduled booking may be non-refundable.
No refunds will be issued for no-shows or unused services.
Changes to Bookings
Requests to change booking dates or times are subject to availability and must be made as early as possible. Additional charges may apply.
Late Arrivals
Customers are responsible for arriving at the agreed pickup location on time. Delays caused by late arrivals may result in reduced tour time or cancellation without refund.
Weather & Unforeseen Circumstances
Tours may be modified, postponed, or cancelled due to severe weather, road closures, government restrictions, or other circumstances beyond our control. Where possible, an alternative date or suitable solution will be offered.
Liability Waiver and Release
While every effort is made to ensure your safety and enjoyment, participation in tours is at your own risk. The company shall not be held liable for any injury, loss, damage, theft, delays, or expenses arising from circumstances beyond its reasonable control. By proceeding with this booking and participating in any of our tours, transfers, safaris, or related services, you voluntarily agree to the following:
- You acknowledge that participation in travel and outdoor activities may involve inherent risks, including but not limited to vehicle accidents, wildlife encounters, adverse weather conditions, personal injury, illness, property damage, or other unforeseen events.
- You confirm that you are participating voluntarily and assume all risks associated with your participation.
To the fullest extent permitted by applicable law, you release, waive, and discharge Cape Town City Tours, its owners, employees, drivers, guides, contractors, and affiliates from any and all claims, liabilities, damages, losses, costs, or legal actions arising out of or relating to your participation in our services, except where such liability cannot legally be excluded, including liability resulting from gross negligence or intentional misconduct where applicable.
You further agree that you are responsible for your personal belongings and any medical expenses incurred during or after the tour.
By confirming your booking, making payment, or participating in any of our services, you acknowledge that you have read, understood, and voluntarily accepted this Liability Waiver and Release, and that it is binding upon you and anyone acting on your behalf.
Customer Responsibility
Customers are responsible for ensuring they possess valid travel documents, visas (where applicable), and adequate travel insurance. Any special medical conditions, mobility requirements, or dietary needs should be communicated at the time of booking.
By confirming your booking and making payment, you acknowledge that you have read, understood, and agree to these Booking & Payment Terms and Conditions.